Frequently Asked Questions
Collapsible content
Do you need electricity access for on-site engraving?
No, I will actually bring my own solar power source. But if access to electricity is available I am able to use plug in directly. My solar power source is not a large generator so no need to worry about large open spaces or loud noises.
Do I need to provide a table for you to set up at for my event?
Yes, you will need to provide a table or place to set up my laser engraving equipment as well as a table covering. A minimum 4' table is requested however a 6' table is ideal.
What can be engraved on site?
There is a variety of items that available to engrave on site at your event. Keychains, bottle openers and luggage tags are the main products available. Check out the keepsake options here.
If you are wanting a specific item to be engraved on site, when filling out the inquiry form here there is an option for "other" and a space to specify what item you are looking for.
Do you accept custom orders?
Yes, I love creating custom orders! Head over to the contact page to fill out the inquires form.
Do you accept returns or exchanges?
Due to the personalized nature of the products and services no returns or exchanges are accepted. However, if you have any issues with your order please contact me as soon as possible.
What is the turn around time for your items?
Turn around times vary depending on the item. The current turn around time for most items is 3-5 business days. Personalized and custom orders will vary in TAT. Please reach out about your specific item and timeline.
Do you have options for receiving my items locally?
We do! For customers that are local to San Antonio, TX we offer a few options.
1. FREE local pick up at two different locations.
2. Have your order shipped to your home.
Will I receive a tracking number once my order is shipped?
Most orders will come with a tracking number that is sent to you via e-mail once your order has been processed and shipped.
Do you accept bulk orders?
Yes, We are able to accept bulk orders! You can find more information and submit a quote request on the corporate gifting page.